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What You Need to Know About Our Terms & Conditions

When you open an account with parimatch indonesia, you enter into an agreement that covers how deposits and withdrawals work, what conduct we expect in the lobby, and…

Account eligibility rulesDeposit and withdrawal conductData protection & cookiesDispute resolution paths
parimatch indonesia What You Need to Know About Our Terms & Conditions
GET HELP NOW

How to Reach Us About Policy Questions

Live Chat Open the chat widget in the bottom-right corner of your account lobby.
Email Support Send your question to [email protected].
Phone Line Call our operations team at +62 21 XXXX XXXX, Monday to Friday, 09:00–17:00 Jakarta…
HOW WE PROTECT YOU

Data Security, Cookies & Your Account Rights

Encrypted Data Transfer

All information you enter — deposits, withdrawals, login credentials — travels over an SSL-encrypted connection.

Cookie & Tracking Consent

When you first open your account, we ask for permission to store cookies that track your session, remember your game…

Withdrawal Verification

Before we send funds to your linked payment account, we confirm your identity using your registered phone number or email.

Account History & Records

You can download a full history of your deposits, withdrawals, and game activity from your Account page under Statements.

Request Changes or Deletion

Contact our Data Officer at [email protected] if you want to update your personal details, request your account data in full…

Dispute & Appeal Process

If you believe a withdrawal was declined unfairly or your account was suspended in error, submit an appeal via live…

Frequently Asked About parimatch indonesia Terms

Go to the login page and tap 'Forgot Password.' We'll send a reset link to your registered email. Click the link, set a new password, and log back in within 15 minutes. If you do not receive the email, check your spam folder or contact live chat to resend it.

No. Our terms strictly forbid multiple accounts per person. If we detect duplicate accounts, we suspend both and may forfeit any balance. Each player gets one active account linked to one phone number and email address.

We store your name, date of birth, email, phone, payment method details, and transaction history. We keep transaction records for 7 years to meet regulatory requirements in Indonesia. You can request deletion of personal data by emailing [email protected].

No. When you deposit via DANA, OVO, GoPay or QRIS, you never enter your card details on our platform. You authenticate directly with your bank or e-wallet app, and we receive only a secure token confirming the transfer.

If a withdrawal amount looks wrong or a payout did not arrive, email [email protected] with your account number and transaction ID. We investigate within 24 hours and confirm the status with your bank. Most issues resolve within 2 business days.

No. parimatch indonesia terms are tailored for Indonesian law and local payment methods. Eligibility, Deposit references, withdrawal timings and support hours are specific to this region where local law permits. Terms for other regions differ.

Yes. If we detect fraud, underage play, multi-accounting, or repeated attempts to manipulate game outcomes, we can suspend your account immediately and forfeit any balance. We notify you via email and offer an appeal process within 14 days.